By law you have the right to return the products you have purchased, with a refund of the cost of the products without being obliged to state the reason why you wish to return the products, within fourteen (14) days from the date you receive them. In this case, you will only be charged the cost of transport for the return of the products.
Please note that certain exceptions apply, as listed below, and that refunds will only be accepted if:
- Contact the Company at 2421045888 or by email at info@fistiki.gr
- Include within the parcel to be returned a piece of paper stating the account number, bank and name of the primary payee you wish the refund to be made to. Furthermore, the parcel should necessarily contain the purchase receipt issued at the time of your order.
- The products must be unused and in the condition in which they were received.
- The possibility of return does not include products that may be spoiled or expire soon or are perishable, as provided by law.
- Also, there is no possibility of return if you have unsealed the products or altered their original packaging after delivery to you and/or they belong to the category that cannot be returned for hygiene reasons.
- If the product is accompanied by a gift, they must be returned together.
In case of return of the products, your refund will be completed within ten (10) days from the date of receipt of the products. We reserve the right to refuse a future order from a customer who continually makes returns and/or attempts to damage the proper functioning of the Business.
In any case, the address where you can make changes or returns is:
11 MAVROKORDATOU 11 - ZIP CODE 38221 AFM:047852410 - D.O.U. VOLOS
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RETURN POLICY
The company " PAPASTAHIS FARM - PAPASTATHOPOULOS PANAGIOTIS JAM PRODUCTION " by supporting the Electronic Commerce gives the opportunity to the CUSTOMER, through the completeness of the descriptions posted on its pages to enjoy the privilege of direct contact with the products available from the computer screen quickly and easily. In order to highlight the benefits of using the Internet in our daily shopping, below are the terms and conditions for the return of defective or non-defective products.
Withdrawal and Product Returns
The company "PAPASTAHIS FARM - PAPASTATHOPOULOS PANAGIOTIS MARMELADE PRODUCTION" gives the Client the right to return the non-perishable (non-fresh) products purchased, without compensation and without being obliged to announce the reason for which he/she wishes to return the products, within 14 days from the date of receipt of the products, to the address of the company ".". In order to exercise the right of withdrawal, the customer must notify the Company and consult with it. In this case, the Client shall bear only the direct cost of returning the products with a responsible transport company whose shipping procedure, as well as its costs will be borne by the Client as defined by law.
Returns are accepted only if the products to be returned are in the same condition in which they were received by the Client, i.e. without having been unsealed or their packaging has been tampered with, together with the retail receipt or invoice. A condition of withdrawal is that the conditions of preservation of the products as specified on their packaging have been respected by the Client.
Since among the products of the company "PAPASTAHIS FARM - PAPASTATHOPOULOS PANAGIOTIS JAM OIL PRODUCTION" are products that can be altered or that expire soon, or that are perishable and therefore sensitive products, we inform you that these products are expressly excluded by law from the right of withdrawal.
The company "PAPASTAHIS FARM - PAPASTATHOPOULOS PANAGIOTIS MARMELADE PRODUCTION" points out that the criteria for determining which products are excluded from the possibility of exercising the right of withdrawal are defined by law, such as the fragile nature of the products, their perishability or their short expiry date and have been determined on the basis of normal practice and on the basis of the manufacturers' declarations and relevant instructions for preservation and conservation, as shown on the indications on the labels of the products.
The company "PAPASTAHIS FARM - PAPASTATHOPOULOS PANAGIOTIS MARMELADE PRODUCTION" recommends the CUSTOMER to carefully check - at the time of delivery of the order - the condition of the sold products and the intactness of their packaging, in order to detect any obvious defects (e.g. wrong type, etc.).
In case of return of the products and depending, on the one hand, on the way the Client chose to pay for the order in question and on the other hand, on the way the return of the products will be carried out, the refund will be completed within 10 days from the date that the company "PAPASTAHIS FARM - PAPASTAHOPOULOS PANAGIOTIS MARMELADE PRODUCTION" can receive the products in the appropriate condition.
In the event that money is returned to you through a third party payment provider, the Client may be charged with any commission that this third party provider will charge based on its terms of use and operation, for which our company is not responsible.
It is particularly noted that if the above conditions are not met or if any of the aforementioned documents accompanying the product are not present, the request for withdrawal cannot be satisfied.
Cancellation of the order
The Client has the possibility to cancel the order by phone or email within 24 hours from the time of delivery. The customer reserves the right to withdraw and cancel the order until the dispatch process begins. In case the shipping process has started the customer can return the product (based on the return policy of the company see above) by paying the return shipping cost of the products, as defined above. For any damage caused to the Company by cancellation of the order the customer is responsible. In some cases of orders, a deposit may be required.
The CUSTOMER is obliged to inform the company "PAPASTAHIS FARM - PAPASTAHIS FARM - PANAGIOTOS PANAGIOTIS MARMELAUDI PRODUCTION" in case of cancellation of the order.
Force majeure
If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible for the company "PAPASTAHIS FARM - PAPASTATHOPOULOS PANAGIOTIS MARMELADE PRODUCTION" to deliver the products to you within the predetermined time as defined above, we will inform you by email or by phone, in order to let us know if you wish, under these circumstances, to complete your order. The company "PAPASTAHIS FARM - PAPASTAHOPOULOS PANAGIOTIS MARMELAID PRODUCTION" is not responsible for any reason and cause due to force majeure events.
Intellectual Property Rights
Except for the expressly stated exceptions (third-party copyrights), all content of https://fistiki.gr, including trademarks, images, designs, photographs, texts, services provided and all code files of this website, constitute intellectual property and are protected by the relevant laws. Accordingly, none of the above may be sold, copied or reproduced or used in any way without prior express written permission. The exception is a copy for viewing for your own personal use.
Limitations of our responsibility
We inform you that for any damage or loss, cancellation, non-execution or delay in the execution of an order, for any reason, the Company is not liable and is not obliged to compensate. We take care to timely inform visitors and users of the online store about the availability of products, without any other responsibility for the availability of our products. We are not liable for losses that are not due to our breach or negligence and indirect losses that are a side effect of the main loss or damage and cannot be reasonably foreseen, even due to technical availability problems, network failure or force majeure beyond our control. We make a continuous effort and use all necessary technical tools to ensure the smooth operation and high level of security of our online store.
Even in the event that you have a food allergy, you should check if the product you are going to buy falls into this case or inform us explicitly about it, so that it can be checked by our Company. Otherwise we will not be liable.
Applicable law
The Terms of Use and the Privacy and Cookies Policies are governed by and interpreted in accordance with Greek and European law, in particular with regard to electronic commerce, distance selling and consumer protection. By accepting these terms, which you accept in order to use our website, you also agree that the Courts of Volos have jurisdiction
